Last updated: October 2025
Welcome to Little Feltlings.
By visiting or shopping on our website, you agree to the following terms and conditions.
Please read them carefully before making a purchase.
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1. Handmade Nature
All items are handmade using 100% wool through the needle-felting process.
Because each piece is crafted by hand, slight variations in color, texture, or shape may occur.
These differences are part of the charm and uniqueness of handmade art and are not considered defects.
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2. Orders & Payments
All prices are listed in U.S. dollars (USD).
Payment must be completed at checkout to confirm your order.
We accept major payment methods including Visa, Mastercard, PayPal, and others available through BigCommerce’s secure payment system.
Once an order is placed, it cannot be modified or canceled unless confirmed by our team.
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3. Shipping
Orders are usually processed within 1–3 business days.
Shipping times may vary depending on destination and carrier.
Little Feltlings is not responsible for delays caused by postal services, customs, or incorrect addresses provided by customers.
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4. Returns & Exchanges
As each piece is handmade, we can only accept returns or exchanges for defective or damaged items.
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the issue.
We do not accept returns for change of mind or normal handmade variations.
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5. Custom Orders
We occasionally open limited custom spots for personalized designs.
Custom orders are non-refundable once production has begun.
Please email us at shop@littlefeltlings.com with your desired style, color, size, and preferred date before confirming a custom project.
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6. Intellectual Property
All content, images, text, and designs on this website are the property of Little Feltlings.
They may not be copied, reproduced, or used for commercial purposes without written permission.
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7. Privacy & Security
Your privacy is important to us.
All personal information collected during checkout (such as name, address, and email) is used solely to process and ship your order.
We never sell or share your data with third parties.
Payments are processed securely through BigCommerce’s trusted partners.
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8. Contact Information
For any questions about these Terms or your purchase, please contact us at:
shop@littlefeltlings.com
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9. Agreement
By using this website, you acknowledge that you have read and agree to these Terms and Conditions.
Thank you for supporting handmade art filled with warmth and care.